Shipping policy
When it ships
Made to order. Ships within 7 business days (Monday to Friday, not counting holidays), counted from the business day after you order.
Our print partner makes each item after you buy it and ships it from its own facilities. "Ships" means your order is handed to the carrier. Delivery time comes on top of that.
When your order ships, we email you a tracking link. Tracking usually starts showing within a day.
If your order will ship late
If your order won't ship within 7 business days, we email you as soon as we know. The email gives you a new ship date (or, if we can't give one yet, tells you why) and the choice to cancel for a full refund. Canceling costs you nothing.
Delivery time
Delivery time depends on the shipping option you pick at checkout and where the order is going. Typical delivery times after your order ships:
- US, Standard: 3 to 4 business days
- US, Express: 1 to 3 business days
These are estimates, not promises. Weather and carrier delays can add time.
Express
Express shows at checkout for some items. It needs a US street address (no PO box or military address) and a phone number. If we can't send your order Express after you paid for it, we refund the difference.
Shipping cost
You see the exact cost at checkout, before you pay. It depends on where the order is going and which items are in it.
Orders with more than one item
Orders with more than one item can arrive in separate boxes. Glasses often ship in a box of their own. Each box has its own tracking number.
Your address
Please check your address at checkout. A street address is safest: the Postal Service delivers to PO boxes, but some items travel with carriers that can't.
Email us right away if the address is wrong. We can usually change it until your order ships.
If a package comes back to us
- A package can come back if the address was wrong, or if it was refused or never picked up (from a locker or a post office).
- It usually takes 4 to 6 weeks to get back to us. When it does, we email you.
- To have it sent again, reply and pay the new shipping within 21 days of that email. After that, the package is donated to charity.
- Orders that come back this way aren't refunded.
Lost or late packages
If your order is past its expected delivery date, or tracking has stopped moving, email us. We'll check with the carrier and our print partner. If the carrier confirms it's lost, we send you a new one or refund you, your choice. Please tell us within 21 days of the expected delivery date so there's time to file the claim.
Tracking says delivered, but it isn't there
Check around your door, ask your neighbors and your mail room, and ask the carrier named in tracking or your local post office. Still missing? Email us within 21 days of the delivery date. If the carrier can't find it, we'll send you a new one at our cost.
Where we ship
Right now we only ship to addresses in the United States. Prices and checkout are in US dollars.
Gift cards
Emailed, not mailed. Sent after checkout, or on the date you pick (up to 90 days out).
Questions
Email hello@thin-cover.com with your order number. For returns and refunds, see our Refund policy.
Nothing in this policy takes away any rights you have under the law.